Emergency experience a blessing for one mother and daughter

When Edie Pinder visited Rouge Valley Centenary's emergency department with her mother Joan Henry in April and May of this year, they were both under stress. At a time when navigating the health care system can be overwhelming, finding a liaison for the process is like a sigh of relief.

Thanks to the expertise and humanity of Emergency Geriatric Nurse Practitioner, Clara Tsang, mother and daughter could relax in her care.

Edie and Joan shared their appreciation in a letter to Clara, saying "You are remembered with gratitude for your professionalism, warm manner and clarity in laying out the process Mum would be going through."

Thanks to all the staff who have been liaisons for patients during such emotional and stressful times.